Effective Date: 2 Jan 2025
At PKPL Entertainment Private Limited, we aim to offer a seamless and transparent experience. This Cancellation Policy explains how cancellations work across our games and services.
1. Free Games
Our free-to-play games do not require any payment or subscription, so:
- There is no need to cancel anything to stop using the service.
- You can simply stop playing or uninstall the app at any time.
2. Real Money Games and Tournaments
a. Entry Cancellations
- Once you join a cash tournament or make a prediction submission, cancellation is not allowed.
- All entries are final once submitted, as matches are live and outcomes are determined competitively.
b. Deposits
- Deposits into your wallet/account are non-cancellable once successfully processed.
- In case of accidental or duplicate deposits, please contact our support team for review.
3. Subscriptions (if applicable)
If any of our services include recurring subscriptions (such as VIP passes or premium plans):
- You can cancel your subscription anytime via your app store (Google Play or Apple App Store).
- Your access will continue until the end of the current billing cycle.
- No partial refunds will be issued for unused time.
4. How to Cancel (if eligible)
If you believe you are eligible for a cancellation (e.g., due to a technical issue or a wrong charge), please contact us at support@pkplentertainment.com
Include:
- Your registered email or user ID
We’ll respond within 5–7 business days.
5. Contact Us
Have questions? Reach out to us:
PKPL Entertainment Private Limited
Email: support@pkplentertainment.com
Website: www.pkplentertainment.com
